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Frequently Asked Questions
ABOUT CABLES
What Is The Material Of This Cables?

ChubbyCable charging cables are made with high-quality materials for durability and safety.

  • Cable Body: The cable is made from extra-thick liquid silicone with a 6-core silicone wiring. It's soft, flexible, and eco-friendly, making it safe to use and good for the environment.

  • Connector Options:

    • Classic Aluminum Shell: Lightweight and strong, made with aluminum alloy.
    • Upgraded Copper ShellCopper alloy for better durability and charging performance.

These materials ensure a long-lasting and safe charging experience while being eco-conscious.

Which Mobile Phone Models Is This Cable Compatible With?
  1. USB-C to USB-C (CC)
    • Compatible Devices:

      • Samsung devices with USB-C ports
      • Google devices with USB-C ports
      • iPads with USB-C ports (iPad Pro, iPad Air, iPad mini, etc.)
      • Other devices with USB-C charging ports
    • Use Case: Ideal for fast charging and data transfer for devices with USB-C ports.


  1. USB-A to USB-C(Type-C)
    • Compatible Devices:

      • Older Android devices with USB-C charging ports but a USB-A port on the charger side
      • Other USB-A enabled devices (laptops, power banks, etc.)
    • Use Case: Best for charging older Android devices or other devices that still use USB-A chargers but support USB-C on the device side.


  1. USB-A to Lightning()
    • Compatible Devices:

      • iPhones (iPhone 14 and earlier models)
      • iPads (iPad 10th gen, iPad Air, etc.) with Lightning connectors
    • Use Case: The standard charging cable for older iPhones and iPads with Lightning ports, typically paired with USB-A chargers.


  1. USB-C to Lightning()
    • Compatible Devices:
      • iPhone 15 and 16 series (with USB-C charging ports)
      • iPhones and iPads (except 15/16 series) with Lightning connectors when used with a USB-C charger
    • Use Case: Supports fast charging for iPhones and iPads with Lightning ports (except the newest models, which use USB-C) when using a USB-C charger.
How Many Spacifications Of The Cable?

At ChubbyCable, we offer a variety of customizable cable lengths to suit your needs. The available lengths are:

  • Short and Compact Options (Power Bank Friendly Cable): 0.32 ft (0.10 m), 0.49 ft (0.15 m), 0.82 ft (0.25 m), 1.64 ft (0.50 m)
    These shorter cables are perfect for use with power banks and compact charging solutions.

  • Medium-Length Options: 3.3 ft (1.00 m), 4.9 ft (1.50 m), 6.6 ft (2.00 m)
    Ideal for everyday use, these cables offer the flexibility to charge at a comfortable distance.

  • Extended Length Options: 8.2 ft (2.50 m), 9.8 ft (3.00 m), 13.1 ft (4.00 m), 16.4 ft (5.00 m), 19.6 ft (6.00 m)
    These longer cables give you maximum reach, perfect for charging across rooms or in large spaces.

  • Chubby 3.0 (Extra-Long Cables): Available in lengths over 4m for those who need ultimate flexibility and reach.

How Many Colors I Can Choose?

Choose from 17 vibrant colors to match your taste:

Orange, Blue, Green, Red, Pink, Rose, Purple, Black, Gray, White, Yellow, Tiffany Blue, Klein Blue, Coffee Brown, Lavender Purple, Gray, and Dark Green.

Each color has been carefully selected to add personality to your charging experience. Whether you prefer bold or sleek, ChubbyCable cables offer function and style.

How Many Types Of Cables Are There Currently?
  • Charging Type

Cables optimized for specific charging scenarios: Includes Classic, Car Charging, All-In-One, Power Bank, Glowing Neon, Unique, Multi-Purpose, and Themed cables

  • Connector Type

Different types of connectors for various devices: USB-C, Lightning, Micro USB, 2-in-1, 3-in-1, 4-in-1, Audio, HDMI, Keyboard, Printer, USB 4.0/3.2 for versatility

  • Device Compatibility

Cables tailored to work with specific devices

 
Do You Accept The Customization Of Your Sides Of Cables?

ChubbyCable offers a DIY customization option where you can design your own private charging cable. Choose from various connectors and materials, and personalize your cable by adding your name or custom patterns on the charging connectors. This allows you to create a truly unique cable tailored to your style. For more information, visit the ChubbyCable DIY Customization page.

Can You Make Such Kind Of Cable? E.G. External Cables?

ChubbyCable’s multi-purpose cables include specialized options like 3.5mm audio cables, keyboard connectors, printer cables, and USB extension cable. These cables cater to various needs. For more information, visit the multi-purpose cables collection.

Explanation Of Each Cable Type

ChubbyCable offers a variety of charging cables:

  • Type-C: USB-A to USB-C (C)
  • iPhone PD: USB-C (C) to Lightning, designed for fast charging (excluding iPhone 15/16 series)
  • Lighting: USB-A to Lightning
  • CC: USB-C (C) to USB-C (C)
  • Micro-USB: USB-A to Android

Each cable is tailored to specific devices, ensuring efficient charging and connectivity.

My Cable Charges Slowly While Charging?

To optimize fast charging, consider the following:

  1. Use a compatible fast charging adapter and data cable that supports fast charging.
  2. Ensure your device supports fast charging, as older models may not.
  3. Keep your device’s charging port clean and free from debris.
  4. Check that your cable is in good condition and not damaged.
  5. Avoid heavy device usage during charging, as it can slow down the process.
  6. Charge in a cool environment to prevent overheating and maintain faster speeds.

For more details, refer to your device's guidelines or support page.

My Cable Doesn'T Work For My Device?

If your cable isn't working with your device, don't worry! We offer a solid replacement policy. Simply reach out to us, and we'll assist you with a quick resolution.

→ Contact us here  for support!

ABOUT ORDERS
How Do I Track My Order?
A: A: You will receive an email with your tracking number within 2-3 business days after placing your order. You can track your package directly or check its status under "My Account" in the "Orders" section.
If you place your order on a weekend or public holiday, it will be processed on the next business day, so please allow extra time for your tracking information.
To track your package, simply enter your tracking number at https://www.17track.net/en.
For assistance, please contact us at sales@chubbycable.com.
May I Know If There Are Multiple Packages You Sent For My Order?
Chubbycable aims, where possible, to consolidate products in your order when we ship them out. However, for your convenience and to expedite your order, we may ship your order in multiple packages at no additional cost.

When we ship your order in multiple packages, these packages may arrive separately. Nonetheless, you should still receive your entire order within the estimated delivery date.
Do You Miss Sending Some Of My Items?
A: Please contact us ASAP to check if there are some special cases, like multiple packages of your order...
Find That I Ordered The Wrong Cable In Mistake After Receiving It?
No worries, we do have a solid replacement policy, Just drop us a line to get your correct cable.
I Received The Wrong Charging Cable That Is Not What I Ordered?
No worries. Contact us, then we will arrange a new cable in the correct type as you ordered.
Why Haven't I Received a Reply After Contacting Your Customer Email?

Thank you for contacting our customer email.
We value each customer's inquiry and strive to provide prompt and effective responses.

Here are some possible reasons why you haven't received a reply and the corresponding solutions:

  • EMAIL SYSTEM ISSUES:

- Please ensure that your email was not flagged as spam and check your spam folder.
- Sometimes emails can be filtered or blocked, causing them to not reach the recipient's inbox. If possible, add our email address to your contacts or whitelist.

  • TECHNICAL GLITCHES OR DELAYS:

- In some cases, there may be technical glitches or delays in the email system, causing issues during the delivery process.
- If you haven't received a reply after a certain period, please be patient and ensure that your email system is functioning properly.

  • INCOMPLETE OR UNCLEAR INFORMATION:

- Make sure you provide sufficient, clear, and detailed information in your email so that we can understand and respond to your question or request.
- Include as many relevant details as possible, such as order numbers, contact information, or any other pertinent information to assist us in helping you better.

  • WORKING HOURS AND TIME ZONE DIFFERENCES:

- Our customer support team may have working hour limitations or operate in different time zones. If you sent the email during non-working hours, it may result in a delay in response.
- Please review our working hours and send the email during those times for a faster response.

If you still haven't received a reply, please resend the email or try contacting us through alternative methods.
We apologize for any inconvenience caused and assure you that we will attend to your request and respond to your email as soon as possible.
Thank you for your support and patience!

Under What Circumstances Will My Order Be Shipped Separately?
When your order includes a power bank. The power banks have a charged attribute and need to be shipped through a special delivery channel. We will separate the power banks from other products for shipping.

Can't Find Your Answer?

If you haven't found the solution you're looking for, our customer service team is here to assist you! We're available during business days, so feel free to contact us at sales@chubbycable.com, and we'll get back to you as soon as possible. 😊